Business Administration = Tamil Nadu Public Service Commission TNPSC – Previous Year questions papers with Answer Key Solutions – For all Group Exam Preparation
1.Which numerator is the difference over time between realized orexpected return and benchmark. ?
Ans: Sharp ratio
2.According to the Modigliani-Miller proposition I (without taxes), the value of a firm is?
Ans: independent of its capital structure
3.A company with high liquidity risk should focus on?
Ans: short term financing
4.Which sources of Long term Finance is mostly likely to involve ahigh cost for the firm?
Ans: Equity shares
5.The disadvantages of extending credit to customer is?
Ans: Risk of bad debts
6.Which is the interest that is received on the original amount(principal) as well as on any interest earned withdrawn during earlier periods. ?
Ans: compound interest
7.The overall cost is called?
Ans: weighted average cost of capital
8.Business has only one Social responsibility to make profits stated by?
Ans: Milton Friedman
9.What measures the dispersion around the expected value?
Ans: Standard deviation
10.Current ratio is a measure of?
AnsL risk
11.The guidelines of working capital financing have been formulated onthe basis of reports submitted by ________ committee.
Ans: Tandon and Chore
12.One of the popular method for valuing investment opportunities byusing time value of money.
Ans: discounted cash flow
13.Operating cycle = ?
Ans: Inventory Period + Accounts Receivable Period
14.Retained earnings are created by ?
Ans: Dividend Decision
15.Deciding the best mix of debt and equity to fund the organization is?
Ans: Financing Decision
16.Which is part of the scope of FinancialManagement? ?
Ans: Financial Planning, Financial Reporting, Risk Management
17.The shift from traditional finance functions to a broader role in thebusiness strategy is a response to the increasing need for ?
Ans: Integration of financial decisions with corporate strategy
18.The beta coefficient in finance measures
Ans: The risk of an asset relative to the market
19.In the evolution of finance functions, what was the primary factorthat led to the shift from a controller role to a core comprehensivefinancial management role?
Ans: shift from budgeting to strategic financial planning
20.Whoch one refers to a firms investment in short-term assets, cash, short-term securities, accounts receivables and inventories?
Ans: working capital
The factor, which is NOT a determinant of working capital?
Ans: technology upgradation
21.Which term refers to the process of determining the presentvalue of a future cash flow.?
Ans: discounting
22.Business forecasts for short periods normally do not exceeds?
Ans: a year
23.The break point is defined as the point at which?
Ans: Total revenue equal to total cost
24.If a firms marginal revenue is below its marginal cost, an increasein production will usually?
Ans: Decrease profits
25.Which model based on view that manager salaries, their states andother rewards related to companies size?
Ans: Baumol
26.Which of the following best defines the nature of managerialeconomics?
Ans: It is the application of economic theory and methodology to business management decision
27.The control function of management cannot be performed without?
Ans: planning
28.The plans and policies are formulated by which management?
Ans: Top management
29.Orientation for an employee is conducted?
Ans: when he is new to organisation
30.The adoption of a customer-oriented marketing approach emphasizes the creation of : Give appropriate answer.
Ans: tailored solutions that meet the unique needs and preferences of customers
31.A business that focuses on maximizing customer satisfactionthrough personalized services is most likely using?
Ans: the marketing concept
32.In marketing, the concept of a brand is closely related to :
Ans: A set of expectations and perceptions in the consumer mind
33.The concept of differentiation in marketing primarily aims atachieving the following out comes
Ans: Gaining a competitive advantage
34.Which is based on machine learning, helps build acomprehensive database of customer profiles, identifying crucialtouch points and additional sales opportunities ?
Ans: Customer relationship management
35.The theme underlying reciprocal buying is?
Ans: business to business marketing
36.The classical approach was developed through three main streams.They are?
Ans: scientific management, administrative theory & bureaucracy
37.Every subordinate should receive orders from and be accountable toonly one supervisor is
Ans: unity of command
38.Based on Metcalfe suggestion, the system manager prepared which two types of cards.
Ans: Time & material
39.Because management is practised in the real world, managementtheory should be?
Ans: Grounded in reality
40.Which is a situation in which the whole is greater than itsparts.?
Ans: Synergy
41.Market includes both place and region in which buyers and sellersare in free competition with one another?
Ans: Pyle
42.Marketing is the economic process by which goods and services are exchanged and their values determined in terms of money is given by?
Ans: Duddy and Reizan
43.Independent individuals or organisations that directly help in thefree flow of goods and services between marketing organisations andits markets. ?
Ans: Marketing intermediaries
44.The National consumer disputes redressal commission onlyentertain the complaints when the goods (or) services andcompensation value is more than __________ in amounts. ?
Ans: 100 lakhs
45.What is the process by which a firm approaches its customers on one-to-one basis and markets its product directly to them.?
Ans: Direct marketing
46.Which concept is situated between impression and click basedpricing, depending on pricing scheme employed for planting the viralseed?
Ans: Viral lift – seed
47.The new consumer protection act introduced in India is ?
Ans: 2019
48.Consumer rights means the right to acquire the knowledge about?
Ans: right to consumer education
49.The device which brings together many catalogue companies tocreate a new searchable database of products for buyers is called ?
Ans: catalogue aggregator
50.Which one involves the use of the telephone and call centres toattract prospects, sell to existing customers and provide service bytaking orders and answering questions. ?
Ans: telemarketing
51.Which has become a commercial activity causing so manyharmful effects.?
Ans: food adulteration
52.Which objective is the idea of promotion is to influence,stimulate, maintain and create demand for a product.?
Ans: demand
53.The marketer conducts the surveys covering the entire market isknown as?
Ans: census survey
54.A Government policy crucial for shaping marketing practices inregulated industries is?
Ans: environmental regulations
55.A company mails one or more product catalogues to selected personswho have a high likelihood of placing an order is?
Ans: catalogue marketing
56.Effective direct marketing belongings to good?
Ans: customer database
57.Which reflects the sum of perceived tangible and intangiblebenefits and costs to customers. ?
Ans: Value
58.The avenues for __________ include areas of innovation, manufacturing, logistics, retailing and service. ?
Ans: turbo marketing
59.The marketing system is designed to serve for the?
Consumer needs
60.How the marketing stage is also known as?
Ans: Consumer oriented stage
61.Goal of modern marketing is creation of satisfied?
Ans: customers
62.Which are specific measures to evaluate the efficiency andeffectiveness of an e-marketers operation. ?
Ans: Performance metrics
63.The state consumer disputes redressal commission can entertaincomplaints when the goods (or) service and compensation value isbetween ?
Ans: 20 lakhs to 100 lakhs
64.What is the primary focus of neo marketing?
Ans: creating value through personalised and consumer centre approach
65.Goodwill, favourable reaction, donations, and hidden potentialfuture buyers are few of responses which company expects from?
Ans: public
66.In a competitive market where few large sellers who compete for alarger market share is known as?
Ans: oligopoly
67.Which one of the following statements best characteristicsmarketing research?
Ans: Research is the basic for making informed marketing decisions.
68.The concept of Marketing Mix was developed by ?
Ans: N.H. Borden
69.Public is a constituent of the following?
Ans: micro environment
70.Which one is the process of gathering information about acompanys environment. ?
Ans: Environmental scanning
71._______is an act of designing the companys offering and imageto occupy a distinctive place in the target markets mind. ?
Ans: positioning
72.The research which is exploring new facts through the study of pastis called?
Ans: Historical research
73.Research is a which process, as it involves a set of basic predefinedstandard procedure involving systematic collection, analysis andinterpretation of data?
Ans: Scientific process
74.The main aim of ____________ is to find out the truth which is hidden and which has not been discovered as yet. ?
Ans: Research
75.Systematic sampling comes under the
Ans: Probability sampling
76.Econometric and statistical tools for analyzing an individualschoices is?
Ans: Decision theory
77.Which function in e-commerce involves the automation ofproduct listings, pricing and inventory updates across multiple saleschannels?
Ans: Inventory Management System
78.In partial e-commerce ____________ includes a mix of digital and physical dimensions. ?
Ans: Process
79.The primary role of an electronic payment system in e-commerce
Ans: To enable sure and efficient transactions between consumers and merchants
80.____________ is not a key feature of E-commerce platforms
Ans: E-mail marketing automation
81.A E-Commerce function is essential for managing and analysing customer interactions and data is?
Ans: Customer Relationship Management (CRM)
82.A function of E-Commerce involves attracting and retainingcustomers through various online strategies is ?
Ans: Digital marketing
83.____________ function of E-Commerce is focused on managing digital transactions and order fulfillment?
Ans: Order Processing
84.Why data integration is a critical component of informationmanagement in ERP systems?
Ans: It allows for seamless sharing and utilization across different functional areas
85.A database that stores current and historical data of potentialinterest to decision makers throughout the company is?
Ans: Data Warehouse
86.____________ is a primary key in a database?
Ans: An attribute that uniquely identifies a record
87.What system is responsible for the online management of product information and content?
Ans: Content Management System (CMS)
88.What aspect of web strategy focuses in ensuring that a website performs efficiently under varying levels of traffic ?
Ans: Performance optimization and load testing
89.Which refers to all forms of human expression that can be put into atangible medium such as text, DVDs CDs or any digital media?
Ans: Content provider
90.In e-commerce, which one is the major challenges of B2C?
Ans: Building customer legality
91.Online retail stores often called ?
Ans: E-Tailers
92.____________ is a key characteristic of an international informationsystem. ?
Ans: Global standardization
93.____________ is a key component of Knowledge ManagementSystems (KMS).?
Ans: Knowledge Repositories
94.The one used for academic testing is?
Ans: MOR
95.A Supply Chain Management (SCM) system in (MIS) is not usedfor?
Ans: Managing customer relationship
96.A mistake committed in book-keeping?
Ans: Error
97.The original entries are entered in?
Ans: Journal
98.Purchase return book records?
Ans: Return of goods purchased on credit
99.When the credit side of the trial balance exceeds the debit total,difference will be?
Ans: Debited to the Suspense Account
100.How should an auditor approach understanding a computerizedaccounting system?
Ans: By examining the system documentation, work flows and conducting interviews with IT staff and users
101.____________ focuses on evaluating the effectiveness and efficiencyof an organizations operations?
Ans: Operational Audit
102.best describes a contingent liability.?
Ans: A potential liability that depends on the outcome of a future event
103.The current ratio is calculated as?
Ans: Current Assets/Current Liabilities
104.____________ pairs correctly matches the work study objectives?
Ans: Time study – To determine the standard time for tasks
105.Which factor may not be kept in mind while selecting a job (or) workis?
Ans: Security consideration
106.A detailed examination of the policies and capabilities of a supplier is?
Ans: Supplier Certification
107.Putting people into a convenient group on basis of somecharacteristics and make an assumption to perceive is called as
Ans: Stereotyping
108.____________ is a study of the forces exerted by the group on theindividual or by the individual on the group?
Ans: group dynamics
109.How do friendship groups form within an organisation?
Ans: By members sharing common characteristics such as age, beliefs and values
110.____________ is the set of assumptions beliefs, values and normsthat are shared by an organizations members. By OReilly :
Ans: Organizational culture
111.____________ refers to a system of shared assumptions, values andbeliefs that show people what is appropriate and inappropriatebehaviour. ?
Ans: organisational culture
112.When designing reward systems for teams, it is best to encourage cooperative efforts rather than ____________ ones.?
AnsL Competitive
113.The degree to which people believe they are masters of their ownfate is called
Ans: Locus of control
114.____________ of personality, involves struggle to achieve more andmore in less time.?
Ans: A type
115.Concerned with the design, improvement and installation ofintegrated systems of men, materials and equipments to improveproductivity is ____________ ?
Ans: Industrial Engineering
116.Which diagram also termed as the Ishikawa diagram?
AnsL Cause and effect diagram
117.The main goal of quality assurance is?
Ans: reduce the technical and programmatic risks in developing the software
118.Who among the following is associated with contribution to qualitycontrol in operation management?
Ans: W. Edwards Deming
119.Application of technology or process to the raw material to add usevalue is known as
Ans: Production
120.Why does change in attitude occur accordingly to Reinforcementtheory?
Ans: Due to the reward or incentive offered in the communication
121.Professor Philip Kotler says, I like teaching? It express
Ans: his attitude about his work
122.How are Love and Affection described in the context of primaryemotions?
Ans: As emotions with descriptors like acceptance, adoration and longing
123.Differences in behaviour in an individual overtime is called____________?
Ans: Intra individual
124.____________ HR challenges is related to ensuring that employees are compensated fairly based on performance.
Ans: Compensation and benefits
125.Attracting and motivating capable candidates to apply for jobs in anorganisation is
Ans: Recruitment
126.QWL is the quality of relationships between ____________ and the total working environment
AnsL employees
127.The disadvantages in internal recruitment of employees does notinclude ____________
Ans: Better morale and motivation is denied to the company
128.____________ is the process of hiring employees among theshortlisted candidates and providing them a job in the organisation.
Ans: Selection
129.Motivating, activating came under which function ____________ ?
Ans: directing
130.____________ is an area of management in integrating people in towork situation in a way that motivates them to work togetherproductively. ?
Ans: Human relations
131.____________ controls very tactfully to win the confidence andcooperation of all line managers.
Ans: HR managers
132.____________ should be sufficiently comprehensive, prescribe limitsand yardsticks for future action in the organisation. ?
Ans: Policies
133.Human Resource Manager is the bridge between the ____________and the organisation.
Ans: Employee
134.____________ means discriminating against non-minority applicants and employees or claims that due to affirmative action quotasystems, white males are discriminated against.
Ans: Reverse discrimination
135.____________ is the capacity to do mental activities. ?
Ans: Intellectual ability
136.____________ is any relatively permanent change in behaviour thatoccurs as a result of experience. ?
Ans: Learning
137.____________ is the beginning of contemporary organisationalbehaviour.?
Ans: Neo-classical approach
138.____________ is desirable end-states of existence, the goals that a person would like to achieve during his/her lifetime?
Ans: Terminal values
139.____________ is an example of alternate work pattern
Ans: Job sharing
140.QWL improves the overall ____________ of the organisation.
Ans: productivity
151.____________ improves skill levels of employees to ensure better jobperformance. ?
Ans: Training
152.Assessing the performance of an employee in a job is ____________?
Ans: Performance appraisal